Last Updated: Sep 6, 2025
Reserved is committed to respecting and protecting the privacy of our customers and users. This Privacy Policy explains what personal data we collect through our website, applications, and services (together, the “Platform”), how we use and share it, and the rights available to you regarding that data. This Privacy Policy, along with our Terms of Service and Acceptable Use Policy, governs your use of the Platform.
1. Personal Data We Collect
“Personal data” means information that identifies or could reasonably identify you as an individual. We collect personal data in three main ways:
- Information you provide directly: This may include your name, business email address, company name, title, account credentials, and communications you send us (such as support requests, demo requests, or form submissions).
- Account and service information: When you create an account or use the Platform, we may collect associated business information such as team details and activity records.
- Information collected automatically: We use cookies, analytics tools (such as Google Analytics), and web beacons to gather data about how you use the Platform. This may include IP addresses, browser types, device information, pages visited, and interaction data. Cookies are small files stored on your browser that help us recognize repeat visitors and improve the Platform. You can set your browser to reject cookies, but some features may not function properly if you do.
2. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- Identification and authentication: To verify your identity when you access the Platform.
- Providing and improving services: To operate, maintain, and improve the Platform, and to respond to your requests.
- Marketing and communication: To send you information about the Platform, including newsletters, demos, or offers (with your consent where required).
- Analytics: To analyze how users interact with the Platform and to develop improvements.
- Legal compliance and protection: To comply with legal obligations, cooperate with regulators, and enforce our legal rights. Our legal bases for processing include performance of our contract with you, our legitimate interests in running and improving our business, compliance with legal obligations, and, where applicable, your consent.
3. How We Share Your Personal Data
We may share personal data with:
- Service providers and business partners that support our operations (e.g., cloud hosting, analytics, marketing, and support services).
- Corporate customers where you use the Platform as part of an organization account.
- Authorities or regulators where required by law or necessary to protect rights, property, or safety.
- Potential buyers or partners in the event of a merger, acquisition, or sale of our business or assets.We do not sell personal data to third parties.
4. International Data Transfers
Reserved is based in the United States. If you access the Platform from outside the U.S., your data may be transferred to and processed in the U.S. We use contractual safeguards or other appropriate mechanisms, where required, to ensure adequate protection for international transfers.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access the data we hold about you.
- The right to correct or update inaccurate information.
- The right to delete your personal data, subject to legal or contractual requirements.
- The right to restrict or object to certain processing.
- The right to receive your data in a portable format.
- The right to opt out of direct marketing at any time by clicking “unsubscribe” in emails or contacting us.
To exercise these rights, contact us at legal@usereserved.com. We may need to verify your identity before fulfilling your request. If you are in the UK or EEA, you may also have the right to lodge a complaint with your local data protection authority.
6. Linked Websites
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and this Policy does not apply to them. We encourage you to review the privacy policies of third-party sites before sharing data with them.
7. Data Security and Retention
We use commercially reasonable measures to protect the confidentiality, integrity, and availability of your personal data. While no system is completely secure, we continually update our safeguards. We retain personal data for as long as necessary to provide the Platform, comply with our legal obligations, resolve disputes, and enforce agreements. When we no longer need personal data, we securely delete or anonymize it.
8. Job Applicants
If you submit information to apply for a role with Reserved, we will use it only for recruiting purposes. This may include sharing with internal staff, consultants, or third-party service providers assisting with hiring. We may retain applicant information for a limited period to evaluate future opportunities.
9. Children
The Platform is not directed to children under 13, and we do not knowingly collect data from them. If we learn we have collected personal data from a child under 13, we will delete it promptly.
10. Contact Us
If you have questions about this Policy, our privacy practices, or wish to exercise your data rights, contact us at
Email: legal@usereserved.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (such as by email or posting in the Platform) before the new policy takes effect. Continued use of the Platform after changes are effective means you accept the updated Policy.