Last Updated: Sept 6, 2025
These Terms of Service (“Terms”) are a binding contract between Reserved and the customer that accepts them (“Customer,” “you”). If you accept on behalf of a company, you confirm you have authority to bind that company. By using the Service, you agree to these Terms.
1. Definitions
- Service: Reserved’s hosted software, websites, APIs, mobile apps, and related features.
- Order Form: Any document or online order setting subscription tier, term, limits, and pricing.
- Customer Data: Content, files, company information, and other data you or your users submit.
- Users: Individuals authorized by you to use the Service under your account.
- Documentation: User guides, specifications, and policies we publish.
2. Accounts and Eligibility
You must be at least 18 to use the Service. You are responsible for your Users, for maintaining confidentiality of login credentials, and for notifying us promptly of unauthorized access.
3. Subscriptions and Payment
Subscriptions run on a monthly or annual basis. They automatically renew unless cancelled at least 30 days before the renewal date. Fees are billed in advance, non-refundable except where required by law, and exclude taxes. Late payments may incur interest or suspension of Service. Reserved does not process payment card data; payments are handled by third-party processors.
4. Use of the Service
Reserved grants you a limited, non-exclusive, non-transferable right to use the Service for internal business purposes. You may not resell the Service, share accounts, reverse engineer or attempt to access source code, bypass security, build a competing product, overload systems, or upload unlawful or harmful content. Automated scraping or use beyond published API limits is prohibited. We may publish an Acceptable Use Policy, which you agree to follow.
5. Third-Party Services
The Service may link to or integrate with third-party services. Their terms apply to your use of them. Reserved is not responsible for third-party services and may disable integrations that pose security, legal, or operational risks.
6. Intellectual Property and Data
Reserved and its licensors own all rights in the Service, code, algorithms, interfaces, designs, Documentation, and trademarks. You retain ownership of Customer Data but grant us a license to host, process, and back it up as needed to provide the Service. We may use aggregated or de-identified data for analytics and improvement. You may not attempt to access source code or conduct penetration testing without written permission. Suggestions or feedback you provide may be used by us without obligation.
7. Confidentiality
Each party may share confidential information with the other. The receiving party must use it only for the relationship, protect it with reasonable care, and not disclose it except to those who need to know under confidentiality obligations. These duties do not apply to information that is public, already known, independently developed, or lawfully received. Confidentiality obligations last for five years after termination, or longer if required for trade secrets.
8. Security and Data Protection
Reserved uses reasonable safeguards appropriate for the Service. You acknowledge that no system is perfectly secure. We primarily handle company data and limited personal data (name and business email) but not payment card data. If you require GDPR or UK-GDPR terms, a Data Protection Addendum is available upon request. International customers are responsible for complying with local laws.
9. Availability, Suspension, and Termination
We aim to provide reliable Service and may update, change, or remove features from time to time. We may suspend or limit your use if you breach these Terms, fail to pay, or pose security or legal risks. Either party may terminate for material breach not cured within 30 days after notice. You may close your account at any time, but fees already paid remain due. On termination, your access ends. If requested within 30 days and your account is current, we will make Customer Data available for export before deletion.
10. Warranties, Disclaimers, and Liability
Reserved will provide the Service in a professional manner consistent with its Documentation. Otherwise, the Service is provided “as is” and “as available.” We disclaim all implied warranties, including merchantability, fitness for purpose, and non-infringement. Neither party is liable for indirect or special damages such as lost profits, data, or business. Each party’s total liability is limited to the fees paid in the 12 months before the claim arose, except for your payment obligations, misuse of the Service or IP, or indemnification responsibilities.
11. Indemnification
Reserved will defend you from third-party claims that the Service, when used as permitted, infringes a U.S. copyright, trademark, or patent. Our obligation does not apply to claims based on your data, your misuse, or combinations we did not provide. If such a claim arises, we may modify the Service, replace it, or refund unused fees. This is your exclusive remedy for IP infringement. You will defend and indemnify Reserved against claims arising from your Customer Data, your breach of these Terms, or integrations you direct.
12. General Legal Terms
These Terms are governed by Delaware law, and disputes will be resolved in Delaware courts. Both parties will first try to resolve disputes in good faith before litigation. Claims must be filed within one year on incident. Neither party is responsible for delays caused by events beyond its control (force majeure). You may not assign these Terms without our consent, except in a merger or sale of your business; Reserved may assign freely. We may audit usage with notice to confirm compliance. Notices must be sent in writing to the contacts specified in your Order Form. Copyright complaints may be sent to legal@usereserved.com. Reserved may identify you as a customer in marketing materials, subject to your brand guidelines. We may update these Terms from time to time; material changes will be announced at least five days in advance, and continued use constitutes acceptance. These Terms, together with any Order Forms, Privacy Policy, and Data Protection Addendum, form the entire agreement. If any provision is unenforceable, the rest remain in effect.